Elements and Performance Criteria
- Assess suppliers and build productive relationship
- Criteria to enable an effective evaluation of supplier services are developed and documented
- Existing suppliers are assessed against criteria
- Availability and suitability of alternate suppliers who can meet the service support requirements within legislative requirements are identified
- Terms and conditions of suppliers to achieve service requirements are established and communicated
- Cooperative relationships are developed with supplier according to organisational policies and procedures
- Evaluate delivery of goods and/or services against agreements
- The quality of goods and services supplied is assessed against criteria
- Non-compliance is identified, documented and corrective action is implemented within the terms of contractual arrangements
- Contingency plans are developed in the event of supplier failure to deliver
- Relationships with suppliers are managed to support effective delivery
- Negotiate arrangements with suppliers
- Arrangements with suppliers are negotiated and implemented according to organisational policies and procedures
- Market factors that may affect the supply of goods and services are identified and communicated to relevant personnel
- Immediate corrective action is taken in consultation with the supplier where potential or actual problems are indicated
- Resolve disagreements with suppliers
- Disagreements with suppliers are investigated to identify validity and causes
- Disagreements are negotiated and resolved
- Amendments to agreements as a consequence of the resolution of disagreements are documented
- Approval is sought and obtained for amendments
- Approved amendments are communicated to suppliers and relevant personnel
- Review performance of suppliers
- Suppliers are continuously reviewed in regard to quality, profitability, service, delivery status and other relevant performance indicators
- Supplier performance is evaluated against the requirements of purchasing agreements
- Suppliers are informed of evaluation outcomes as required
- Recommendations about future use of suppliers are made to relevant personnel
- Suppliers are deleted from supplier shortlist according to criteria